Testimonials

Num and I have been working with Phillip for about a year, in the areas of Salon systems, Management performance, Staff Communication and Development, Policy and Procedure Systems, Salon Marketing and leadership Development.

The Policy and Procedure manual has been invaluable with clear systems and staff direction.

The Staff Development program has been not only been of huge benefit to the salon but I have also seen incredibly positive changes in each of my staff`s behaviour and attitude that not only benefit them in the salon but in all areas of their life.

The Staff Appraisal system has also greatly improved the performance of the whole team, where both management and staff feel comfortable discussing everything and the use of the KPI system I find practically encouraging.

With Phillips help we have taken our salon and team to the next level and are excited for what the future holds. Business has never been better.

Thank you for all you have done for us.

Danielle Howland and Num Stephens
Salon Owners
Bohiti (VIC)

I would like to thank you for the last twelve months of working with you on your staff development program. It has been a pleasure to work with an experienced professional and a gentleman.

The information delivered to the staff via the 5 module, 2 hour workshops clearly highlighted how to effectively communicate and develop a clientele. Their personal development was also a bonus.

Module 3 "How to make a Difference" and Module 5 ``Understanding Personality Styles`` was two of my favourites. It gave me a fresh perspective on my staff and how they 'ticked'. This is valuable information to have in relation to developing each person to their greatest potential.

Many thanks Philip,

Looking forward to working with you again.

Robert Di Gregorio
Salon Owner
Ebb & Flow (VIC)

Phillip Fernandez has a wealth of knowledge that he practically applies to his engaging presentations which are focused on `real outcomes`.Many practices nationally, have since implemented principles outlined in his Sales, Customer Service and Team Building for Manager courses which he presented over 2008. I would highly recommend Phillip, in any learning and development opportunities that may arise.

Suzanne Hall
Education Manager
ProVision (Optical Company)

Phillip has worked for us over a year now.I originally brought Phillip in to assist in marketing the brand. However he has gone much further than that and become more of a Business Coach and has guided us in setting up a good company basic structure with procedures to follow. He has been very good at identifying issues that cause staff conflict and even between management and staff and has provided strategies in this area as well.We are now running more smoothly and efficiently and sales are up over 20% with the same staff. His work has been most useful and effective for us.

Tim Payne
Managing Director
Excellent Edges (Manufacturing,Wholesaling and Sales of Hairdressing Scissors)

In order for our business to grow to another level we needed a professional person such as Phillip Fernandez to be able to convey to our staff clearly on our business goals and outcome. Phillip`s experience and easy to follow tailor made business modules were not only practical but effective.After 18 months our staff have grown in confidence and have become more productive in their day to day business activities. He has also helped us grow from Managers into Leaders. We thank Phillip for his ongoing help and assistance.

John Giarratana & Ugo Rambaldi
Owners
Accent Hair & Beauty Salon