What is the number 1 reason why clients don`t return to a business?
In today`s business environment, it is becoming increasingly more difficult and challenging to market yourself, your business and even tougher when it comes to attracting,developing and then retaining good staff who buy-into the culture and passionately promote your business. This covers a whole lot of different skills that many business owners and managers find challenging and at times daunting.
Did you know that surveys show that 57% of clients say that the main reason why they don`t return to a business to purchase product or have a service, is because of the indifference of staff. What is even more scary that each of these clients will tell at least 10 people they meet, why they should not go there.
Yes it is alarming but TRUE!
Then there are different type of bosses and also staff that bring different personalities and values to the business. The integrated network of human behaviour adds more complexity to what seemed very simple when we all had the initial idea of wanting to own a business that employed staff that did what we wanted them to do.
Wizards Business Consulting specialises in identifying the real people issues and implementing practical and simple people systems and strategies that work and simultaneously train and upskill both Business Owner and staff.
Key Areas of Specialisation
Staff Motivation Trainer
Business Coach & Trainer
NLP Practitioner & Coach
Click on the Audio images below to hear Marketing Guru Winston Marsh interviewing Phillip.
Getting buy-in from your team
7 Secrets of Managing Staff and Dealing with Conflict